COMPLIANCE & LEGAL
Data Protection & Privacy Policy
Document Version 2.0 | Effective from April 2026
Information We Collect
Samrat Trading & Hardware collects specific data to facilitate large-scale material sourcing:
- ✦ Identity: Name, Business Name, GST Number (if provided).
- ✦ Contact: Phone Number, WhatsApp ID, Email.
- ✦ Logistics: Site addresses for material delivery coordination.
- ✦ Technical: IP address, browser type, and cookies for site optimization.
How We Use Data
Your information is the foundation of our service efficiency:
- ✦ Quotations: Generating accurate bulk pricing and UTech solutions.
- ✦ Logistics: Coordinating transport and transit insurance for your orders.
- ✦ Support: Providing 24/7 WhatsApp assistance for site requirements.
- ✦ Marketing: Occasional updates on market price drops or new arrivals.
Third-Party & Security
We treat your business data with industrial-grade confidentiality:
- ✦ No Selling: We never sell your database to third-party brokers.
- ✦ Service Partners: Data shared only with logistics and payment partners.
- ✦ Legal: Disclosure only if mandated by Indian Law enforcement.
- ✦ Storage: All digital data is encrypted on secure local servers.
Cookies & Tracking
We use cookies to improve your navigation experience on our portal:
- ✦ Essential: To remember your language and form preferences.
- ✦ Analytics: To understand which products are most in-demand.
- ✦ Control: You can disable cookies via your browser settings anytime.
Your Legal Rights
As a valued partner, you have full control over your information:
- ✦ Access: Request a copy of the data we hold about your business.
- ✦ Correction: Update any outdated contact or address details.
- ✦ Deletion: Request "Right to be Forgotten" if your project is complete.
Data Retention
How long we keep your information on Samrat servers:
- ✦ Active Projects: Kept for the duration of the supply cycle.
- ✦ Audit Logs: Billing data kept for 7 years as per Indian tax laws.
- ✦ Inquiries: Non-converted inquiries are cleared every 12 months.